Terms of Service

1. Acceptance of Terms

By accessing or using BeSpoke (the "Service"), operated by Mina Logic ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

BeSpoke is a cloud-based tailoring business management platform that provides tools for order management, customer management, measurement tracking, payment processing, inventory management, and business analytics. The Service includes an admin portal for shop owners and staff, and a customer portal for end clients.

3. Account Registration

• You must use a supported sign-in method and provide a valid phone number or email address when requested to create or link your account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must be at least 18 years old to use the Service.
• You agree to provide accurate and complete information.
• One person may not maintain more than one account without authorization.

4. Shop Owner Responsibilities

If you register as a shop owner, you agree to:

• Use the Service only for lawful business purposes.
• Obtain appropriate consent before entering customer personal data and measurements.
• Keep customer data accurate and up to date.
• Not share login credentials with unauthorized individuals.
• Manage your staff accounts and permissions responsibly.

5. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose.
• Attempt to access data belonging to other shops or users.
• Upload malicious code, viruses, or harmful content.
• Interfere with or disrupt the Service or its infrastructure.
• Resell, sublicense, or redistribute the Service without permission.
• Scrape, data-mine, or extract data from the Service by automated means.

6. Subscription & Payments

The Service offers the following subscription plans:

• Free — Free forever. Basic dashboard, up to 50 customers and 20 orders/month.
• Pro — Adds PDF invoices, reports, AI-assisted scanning, push notifications, and capacity for up to 500 customers.
• Business — Adds calendar tools, fabric management, online payments, a branded customer portal, and unlimited customers and orders.
• Enterprise — Adds API access, multi-location support, expanded capacity, and dedicated support.

Free Trial: Eligible paid tiers may include a 30-day trial, as shown before enrollment. A web trial started without a payment mandate, including supported Paystack-region trials, ends without a charge and the account returns to Free unless you actively select and complete payment for a paid plan. A trial enrolled through Apple, Google Play, Stripe, or another provider converts or renews only when the provider's confirmation screen says so and you authorize that billing arrangement.

Auto-Renewal: Only paid subscriptions or provider trials explicitly authorized for auto-renewal will renew. The provider confirmation screen controls the billing timing and rate. You can cancel through the same provider or through the applicable option in BeSpoke.

Managing & Cancelling Subscriptions: You can manage or cancel your subscription at any time through your device settings:

• iOS: Settings → [Your Name] → Subscriptions
• Android: Google Play Store → Menu → Subscriptions
• Web: Via the Manage Billing option in the app

Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

Subscription prices and currencies vary by region and platform. The current local price, currency, billing provider, and renewal terms are shown before you enroll or purchase. Prices may change with 30 days' notice. Payment processing for customer transactions within your shop is handled by third-party providers such as Paystack or Stripe. Their terms apply to those transactions.

7. Data Ownership

• Your Data: You retain all rights to the data you input into the Service (customer records, orders, measurements, etc.).
• License to Us: You grant us a limited license to process, store, and display your data solely for the purpose of providing the Service.
• Aggregated Data: We may use anonymized, aggregated data for analytics, benchmarking, and improving the Service.

8. Service Availability

We strive for high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will provide reasonable notice of planned downtime.

9. Intellectual Property

The Service, including its design, code, features, and branding, is owned by Mina Logic and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written consent.

10. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind.
• We are not liable for any indirect, incidental, or consequential damages.
• Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim.
• We are not liable for errors in data entered by users or for business decisions made based on Service data.

11. Termination

• You may delete your account in the app or contact us for assistance.
• We may suspend or terminate accounts that violate these Terms.
• When you delete your account, your personal profile and access are deleted or anonymized within 30 days. If you are the recorded shop owner, the shop and its shop-scoped business records are also deleted; otherwise, the shop's business records remain for its owner and authorized team.
• Minimal security, deletion-audit, provider anti-replay, transaction, or other records required by law or legitimate business purposes may be retained as described in our Privacy Policy.
• Provisions relating to intellectual property, liability, and dispute resolution survive termination.

12. Dispute Resolution

These Terms are governed by the laws of the Republic of Ghana. Any disputes arising from these Terms or the Service shall first be addressed through good-faith negotiation. If unresolved, disputes shall be settled by arbitration in Accra, Ghana.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via the Service or email with at least 14 days' notice. Continued use after changes take effect constitutes acceptance.

14. Contact

For questions about these Terms, contact us at: