Privacy Policy

1. Introduction

BeSpoke ("we," "our," or "us") is operated by Mina Logic. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tailoring management platform, including our admin portal, customer portal, and landing page (collectively, the "Service").

By using our Service, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Phone number, display name, and profile photo when you create an account.
• Shop Information: Business name, logo, contact details, and branding preferences for shop owners.
• Customer Data: Names, phone numbers, email addresses, and physical measurements entered by shop administrators.
• Order Data: Order details, fabric choices, pricing, payment records, and delivery information.
• Payment Information: Transaction records processed through integrated payment providers (e.g., Paystack). We do not store credit card numbers or mobile money PINs.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, timestamps, and session duration.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Error Reports: Crash reports and performance data collected via Sentry for improving service reliability.

3. How We Use Your Information

• Provide the Service: To operate the platform, manage accounts, process orders, and facilitate payments.
• Improve the Service: To analyze usage patterns, identify issues, and develop new features.
• Communicate: To send service-related notifications, updates, and support responses.
• Security: To detect and prevent fraud, abuse, and unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party services that help us operate (Firebase/Google Cloud for hosting, Paystack for payments, Sentry for error monitoring).
• Shop Owners: Customer data is shared with the shop owner who manages the customer's account. Each shop can only access their own data.
• Legal Requirements: When required by law, court order, or to protect our legal rights.

5. Data Isolation & Multi-Tenancy

BeSpoke operates a multi-tenant architecture. Each shop's data is strictly isolated using unique identifiers. Shop owners can only access data belonging to their own shop. Platform administrators may access aggregated, anonymized data for service improvement.

6. Data Security

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit (TLS/SSL) and at rest.
• Authentication is handled via Firebase Authentication with phone number verification.
• Access to data is controlled by role-based permissions and Firestore security rules.
• We regularly review and update our security practices.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., transaction records for accounting).

8. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate data.
• Delete your account and associated data.
• Object to or restrict certain data processing.
• Data portability — receive your data in a structured format.

To exercise these rights, contact us at hello@bespokegh.com.

9. Cookies & Local Storage

We use browser local storage to save your preferences (such as theme mode) and session data. We do not use third-party tracking cookies for advertising purposes.

10. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: